Frequently Asked Questions
Everything you need to know about your JessaKae order, from sizing to shipping.
How do I determine my correct size?
We provide a detailed size guide on every product page. Since our designs range from fitted bodices to flowy silhouettes, we recommend measuring your bust and waist and comparing them to the specific garment measurements listed.
What is your return policy for dresses?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
How long will it take for my order to ship?
Standard processing takes 2-4 business days. Once shipped, domestic orders typically arrive within 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, JessaKae ships worldwide! Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international customers are responsible for any applicable customs duties or import taxes.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our support team within 1 hour of placement, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Shop Pay.